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Can we request a custom theme not listed?Absolutely! Reach out to us and we will see what we can make happen. Note, custom themes require a 3-4 week advance notice.
How soon in advance do I need to reserve?2 weeks notices is required for all parties but contact us just in case if you have an urgent need and we will do our best to accomodate. Due to the high demand for parties on Friday and Saturday nights we recommend booking at least 2 months in advance to avoid disappointment. Payment of 50% deposit secures your preferred party date. This security deposit is held until the items are returned to us.
When is payment due and is a security deposit required to hold my date?50% nonrefundable security deposit is needed to secure a date. The remaining balance is due 10 business days before your event. Any events booked 10 days prior to event date, payment is due in full at booking
Can we use the tents outside?Yes! Please let the planner know where you will set up so the ground mats are added to your package. Cleaning fee may apply if mats are not used.
What happens if I keep my items longer than 3 days?Your credit card will be charged for each day you hold the items $100. After 3 days, you will be charged the value of the items as outlined in your contract.
What is the cost of travel and delivery?All set ups and delivery under the full service sleepover must be in the Bay Area and within 75 miles of zip code 94806. Our fee includes round trip travel, delivery and cleanup for $150. >75 miles is minimum of $200 by special request and availability. Contact us if you live further than 75 miles and desire a full service slumber party
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