Our Response to
A major component of the Sweet & Sour Dreamers service offerings is to provide a No-Contact Delivery & DIY Sleepover option, especially in response to the COVID-19. So even though we may be social distancing, you can still celebrate at home with your "social bubble" premium style. View our "Sweet Dreams" Option
IF you choose to let us setup your party (which we love to do), our team, regardless of vaccination status, will remain masked entire time while in your event space. We also request all guest refrain from area of setup while on site.
REFUND POLICY: Please be aware by submitting deposit/payment, you agree to the following terms, which will also be outlined in your agreement:
• Due to the rising number of COVID cases, if you need to cancel your event, we will happily accommodate & reschedule your event.
• Events canceled 14 days in advance will have the option to be refunded less non-refundable deposit or rescheduled.
• Events canceled less than 14 days in advance will be rescheduled to a date that works best for the customer and our company.
• Please understand that I cannot control if I contract COVID or come in close contact with a positive case. As such, in the unfortunate event this does occur I will be required to cancel your event if it is within 1-7 days of positive test result or close contact for the safety of you and your party guest. You will be offered a full refund (including deposit) or the option to reschedule.
No sharing of stock over a 5 day Period
We keep a stock of tents and TeePees to ensure that no items are rented more than 1 time in a 5 day period.
The teepee and slumber set that arrives at your doorstep have been thoroughly cleaned and sanitized and have not been in any other household within a 5 day period
No Contact Delivery
For the Sweet Dreams Set up, your package will be delivered to your front door for you to retrieve from your doorstep (unless you indicate otherwise to our team).
For the full service Dreamland option, our team wears face mask, and now added gloves and shoe covers while inside your home for set up.